
Terms & Conditions
1. Eligibility & Acceptance
1.1 You represent and warrant that you are at least 18 years old (or of legal age in your jurisdiction) and have full legal capacity to agree to these Terms.
1.2 By using the Site, browsing products, placing orders, or otherwise interacting with us, you accept and agree to abide by these Terms, along with any other policies listed on the Site (e.g. Privacy Policy, Return Policy, Shipping Policy).
2. Products, Descriptions & Pricing
2.1 We strive to provide accurate descriptions, images, pricing, and specifications of our jewelry items. However, we do not warrant that all such content is error-free or complete.
2.2 Because many jewelry items are handmade or use natural materials (e.g., gemstones), slight variations in color, size, weight, finish, or texture may occur. These are not considered defects.
2.3 Prices displayed on the Site are in [Indian Rupees (₹)] (or your currency) and may change without notice. We are not obligated to honor past prices unless your order has been confirmed.
2.4 We reserve the right to reject or cancel an order if we believe there is an error (e.g. in pricing or description) or if the item is out of stock.
3. Orders & Payment
3.1 By placing an order, you offer to purchase a product subject to these Terms. All orders are subject to our acceptance.
3.2 Payment must be made via methods offered on our Site (e.g. credit/debit cards, net banking, wallets, UPI, etc.).
3.3 If payment authorization fails, we may cancel your order.
3.4 We reserve the right to refuse or cancel orders for any reason, including suspicious activity, errors, or violation of these Terms.
4. Shipping, Delivery & Title
4.1 We offer shipping within [India / specify countries you ship to]. Delivery timelines are estimates and not guaranteed.
4.2 Risk in the products transfers to you once the products are handed over to the courier or shipping partner.
4.3 You are responsible for any customs, import duties, taxes, or fees applicable in your jurisdiction for international orders.
4.4 If a package is lost or damaged in transit, you must notify us promptly (within [X days]) so we can assist in claims with courier.
5. Returns, Refunds & Exchanges
5.1 You may request a return or exchange within [X days, e.g. 14 days] of delivery, provided the product is unused, in original condition, and in original packaging.
5.2 Custom, personalized, bespoke, or engraved jewelry items are non-refundable unless damaged or defective.
5.3 To initiate a return or exchange, contact us at [your email / returns address], with order number, photos, and reason.
5.4 Refunds (where applicable) will be processed via the original payment method, minus shipping and handling charges (if any).
5.5 We reserve the right to inspect returned items before issuing a refund or exchange.
6. Intellectual Property & Content Use
6.1 All content on the Site — including images, text, designs, logos, graphics — is owned by us or licensed to us, and is protected by copyright, trademark, and other intellectual property laws.
6.2 You may view, download, or print portions of the Site for personal, non-commercial use, provided you do not modify or remove copyright or proprietary notices.
6.3 You may not use, reproduce, distribute, republish, or exploit the content without our express prior written permission.
7. User Accounts & Security
7.1 If you register for an account on our Site, you agree to provide accurate, current, and complete information.
7.2 You are responsible for keeping your account credentials confidential, and for all activity under your account.
7.3 You must notify us immediately of any unauthorized access or security breach.
8. Disclaimers & Limitation of Liability
8.1 The Site and its content, and the products sold, are provided “as is” and “as available”, without warranties of any kind (express or implied).
8.2 We disclaim warranties including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
8.3 We do not guarantee the accuracy, completeness, or reliability of any product information, or that the Site will be error-free, uninterrupted, or virus-free.
8.4 To the maximum extent permitted by law, our liability arising out of or related to these Terms or your use of the Site is limited to the amount you paid for the product(s) involved.
8.5 In no event shall we be liable for indirect, incidental, consequential, special, punitive, or other damages, whether in contract, tort, strict liability or otherwise.
9. Indemnification
You agree to indemnify, defend, and hold us and our affiliates, officers, directors, employees, and agents harmless from and against any claims, losses, liabilities, damages, costs, or expenses (including legal fees) arising out of (i) your breach of these Terms, (ii) your misuse of the Site or products, (iii) any claim that material you submit or transmit via the Site violates any rights of a third party, or (iv) your violation of any applicable laws.
10. Modifications to Terms
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms at any time. We will post the updated Terms on this page, and changes take effect immediately upon posting. Your continued use of the Site after such updates constitutes your acceptance of the new Terms.
11. Governing Law & Dispute Resolution
11.1 These Terms are governed by the laws of India.
11.2 For disputes arising under or related to these Terms, you and we agree to the exclusive jurisdiction and venue of the courts in Jaipur, Rajasthan, India (or another city of your choice).
11.3 Alternatively (if you prefer), you may insert an arbitration clause (Voluntary binding arbitration) or mediation process.
12. Severability & Waiver
If any provision of these Terms is held invalid or unenforceable (in whole or part), the remaining provisions remain in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of such right or provision.
13. Other Provisions
13.1 Force Majeure: We will not be liable for delays or failures in performance caused by events beyond our reasonable control (e.g., natural disasters, strikes, war, epidemics).
13.2 Assignment: We may assign our rights and obligations under these Terms to others without your consent.
13.3 Entire Agreement: These Terms, together with any linked policies (Privacy, Returns, Shipping), constitute the entire agreement between you and us regarding the Site and its use, superseding all prior agreements.